[Resolved] Tikona — Tikona asking for extra money

Sandeep Chavda

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 4000078
Website:	tikona.in

Please see the attached screenshot from the mail you sent me some days ago.

1st of all none of your representative has ever attempted to meet me for that modem thing, not even once. You have a false record.

And the 2nd thing is i wanted to use your service, i still would have been using it, but due to connectivity problems i was facing from your side and i waited months hoping that it would be rectified from your side soon but it didn't, non of you helped me when i was asking for it, nobody used to pick up my the calls.

And now you are talking about resolving the issue at highest priority? After losing the customer and deactivating their account? Really?

Now i want all my money back from the last 3 bills which i paid to you.

+1 photos

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Dec 17, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Nov 06, 2016

Updated by Sandeep Chavda Unethical and cheap tactics from Tikona just to draw some extra money even if we don't use their internet service for more than 3 months.

Verified Support

Nov 08, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Chavda,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs. 484.83/- at the earliest.

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services since you failed to surrender the modem even after sending several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care