Tikona — Tikona - Bad Customer service

Address:

Pune, Maharashtra

Hi, I took Tikona broadband connection (ID [protected]) on Dec. 4, 2013 and pre-paid the 3 months of rental, total sum of Rs. 2950/-. But since then I was facing the issue of "frequent disconnection" in of my Internet. I raised several complaints and even Tikona's technical team agreed with the issue but they were not able to resolve it in next 4 months. Hence, in the end I requested Tikona to disconnect my connection and refund my pre-paid money given. Below are all the related email conversation: 1. First payment received by Tikona on 4th Dec. 2013 of Rs. 2, 950/-With reference to the TT no. 1-[protected] raised on Tikona broadband User ID [protected]. 2. First "Frequent disconnection" complaint registered to Tikona Customer care on 30th Dec. 2013. Complaint no.: 1-[protected] CC executive: Vikrant Singh 3. Several other related complaints, which they CLOSED everytime without any proper resolution: Complaint no.: 1-[protected] Date: 01/01/2014 - Abhijit Follow-up: Date: 05/01/2014 - Shrikant Complaint no.: 1-[protected] Date: 06/01/2014 - Priyanka Complaint No.: 1-[protected] Date: 12/1/2014 - Sameer Complaint No.: 1-[protected] Date: 12/1/2014 - Yogesh Complaint No.: 1-[protected] Date: 14/1/2014 - Ajinkya Complaint No. 1-[protected] Date: 17/1/2014 08:30 PM - saneshwar Complaint No. 1-[protected] Date:24/1/2014 8:17 PM - Chandrakant Complaint No. 1-[protected] Date: 25/1/2014 12:33 - Aslam Complaint No. 1-[protected] Date: 10/2/2014 12:26 PM - Swagat 4. Then on March 11, 2014, I wrote below to Tikona CC: "One more time I want to remind you guys that my Internet is still not working fine. My customer id is [protected].You already have the history of my all registered complaints. So, I'm not doing the complaint now and even not looking for the resolution. As I already requested couple of times to have my money back (which I pre-paid 3 months back) for the obvious reason that "Internet service provided to me was really bad and even after so many complaints it was not resolved". And needless to say, I'm not going to pay the recently generated bill too." 5. On March 24, 2014, I again wrote: "As mentioned in the email above and conversation over the telephone with the customer care executive for couple of times that my issues is still not resolved (Customer id: [protected]). And I'll not pay the current bill till thisthing get resolved. Now I'm getting multiple calls a day asking for the payment and today a guy from Tikona personally comes to home asking for the payment. I can't abide this. So, if you think you cannot resolve this issue, please do DISCONNECT & TERMINATE my connection. I don't need it anymore and return my money of the last quarter." 6. I myself removed the Tikona line from my apartment and stopped using their connection from March 30, 2014. 7. On April 24, 2014, once again I wrote: "Once again, I got a call from Tikona customer care regarding the "payment due" for my Tikona account (Customer ID: [protected]). In past 1 month, I requested several times for the disconnection of my Tikonaaccount and even I got the verbal confirmation for the same from you side. Then why, still the account is active at your end and I'm getting these calls? Hence, here again I'm writing in formal to disconnect my Tikona account (Customer ID: [protected]) and I'm not responsible for any payments which are pending or any future bills. For more reference, please follow all of the previous complaints/request I did in last 3-4 months! Thanks.". [protected][protected] So, finally they disconnected my connection but now demanding me to pay the outstanding amount of Rs.1326.66/-. But over the phone and through email I already discussed that "Why should I pay this amount when Tikona should have refund me the money I pre-paid to them because of their awful service".And now since yesterday they are harassing me with the legal calls.So, I've to come to the "Consumer forum" to make the unbiased solution to this. As Rs. 1326.66/- is not a big amount for someone to pay-off but why should I pay for their really bad Internet service and customer support. Hoping for resolution to this soon. Thanks. Samarth Dhoot | +91 [protected] | [protected]@yahoo.com