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Tikona Digital Networks

[Resolved]  Tikona — tikona broadband service

Address:Mumbai City, Maharashtra

I was using tikona broadband but later i asked them to cease my connection i spoke to their concerned person, but then to they did not cancel my connection and they raised bill and then they started calling me to pay the dues which i am not liable as i has stated clearly to cease connection from my end and i had not used connection at all. The worst part is i am getting threatening calls from advocate who spoke very badly with cheap language and they are literally harassing me to pay dues which i am not liable. And even they had sent me papers at my place stating that they will take legal actions... Kindly help me with this problem... My broadband id is [protected]...
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Sep 2, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Jain,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 1, 101.21/- at the earliest.

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the modem even after several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.
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Comments

I faced a similar problem with Spectranet. I had written to them as well as called the customer care and gave them disconnection request at least 15 days in advance. Still they raised a new quarterly bill for me and expected me to pay.

I called them a few times (Recorded all calls) and wrote to the CEO, finally they realized their mistake and stopped bothering me.
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