Tikona — Tikona broadband | worst broadband service | |||
To Start, I paid Rs.3836 (Non-Refundable) Subscription amount for Tikona connection. This was for 1300 plan in which you get 120 GB limit for 4 Mbps. Not even one day had passed, and I witnessed the height of consumer unfriendliness. So here's the deal ... a) The connection requires you to login to some page with username and password. Only after you login, that you can use the connection. b) Login has session limits. You may have to login multiple times in same day. c) Sometimes, the login page only does not appear. d) If you have multiple accounts in your system, e.g for you mom, dad, etc. you will have to save password for them as well, and they might have to deal with point b) and c). So if you are frequent flyer and your parents or kids are not computer genius, then only God can help you. e) The Customer service has a response time of 72 hours. f) If you are lucky, the engineer may visit you once a week, when you have a problem. g) They provide you with a LAN cable coming from some tower, not a ADSL link. Many times, LAN cable does not get signal, and hence "Page not Found". In overall, the key points to note is that subscription amount is non-refundable, you will have to login to tikona page to be able to browse, session expiry frequent surprises, and zero customer care to make you feel at home. I am a computer engineer myself, who has experience with debugging things. If I faced nightmare worst than any elm street, then you can only imagine what non-techy people will go through. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
Hi,
I have written you a mail regarding correction of subscription amount. The subscription amount for BBM4M1300 was Rs.3836, which I already paid. Amount for BBM4M650, which is running now, is Rs.2347. I request you to refund Rs.[protected] to me, as I had raised the request of change of plan immediately after the connection of Tikona service.
Also, observing the 'frequency' of your emails and how you have not contacted me regarding these problems, and no engineer has come to my place since Saturday (12-Mar-2016) for correcting technical issues, I would really like to cancel this connection. I would like ou to refund me the entire amount and take the charges for these four days.
In this four days, I am horrified by the service you have given, and none of my family members are able to connect, because firstly your login link hardly opens, secondly, it gives 'too many attempts and session related issues', and thirdly, I cannot teach everyone in my house how to 'login' through that link. This is not only unprofessional, but also highly user-unfriendly.
I request you to cancel my connection and refund the amount.
Regards,
Prashant
I have written you a mail regarding correction of subscription amount. The subscription amount for BBM4M1300 was Rs.3836, which I already paid. Amount for BBM4M650, which is running now, is Rs.2347. I request you to refund Rs.[protected] to me, as I had raised the request of change of plan immediately after the connection of Tikona service.
Also, observing the 'frequency' of your emails and how you have not contacted me regarding these problems, and no engineer has come to my place since Saturday (12-Mar-2016) for correcting technical issues, I would really like to cancel this connection. I would like ou to refund me the entire amount and take the charges for these four days.
In this four days, I am horrified by the service you have given, and none of my family members are able to connect, because firstly your login link hardly opens, secondly, it gives 'too many attempts and session related issues', and thirdly, I cannot teach everyone in my house how to 'login' through that link. This is not only unprofessional, but also highly user-unfriendly.
I request you to cancel my connection and refund the amount.
Regards,
Prashant
Dear Prashant,
This is a gentle reminder to follow-up on your concern listed on Mar 14, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMR1718 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Mar 14, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMR1718 in the subject line.
Regards,
Tikona Care
Hi,
Please observe your mails carefully. I have emailed on March 15, 2016 with title "Reference no. TIKMR1718". and another one 11.30 PM same date with title "Cancellation of TIkona Connection [protected]".
I have already emailed you the reference number. The CEO Prakash Bajpai is included in the emails (prakash.[protected]@tikona.in, Customercare, [protected]@tikona.in). My subscription number is [protected].
I request you to cancel the newly installed connection (12-Mar-2016). I have hardly used this in the last 5 days, as it is hardly working, and your customer care and engineers are not responding.
I request you to refund the amount and adjust for the last few days.
Regards,
Please observe your mails carefully. I have emailed on March 15, 2016 with title "Reference no. TIKMR1718". and another one 11.30 PM same date with title "Cancellation of TIkona Connection [protected]".
I have already emailed you the reference number. The CEO Prakash Bajpai is included in the emails (prakash.[protected]@tikona.in, Customercare, [protected]@tikona.in). My subscription number is [protected].
I request you to cancel the newly installed connection (12-Mar-2016). I have hardly used this in the last 5 days, as it is hardly working, and your customer care and engineers are not responding.
I request you to refund the amount and adjust for the last few days.
Regards,
Hi,
Please cancel the connection and refund the subscription amount Rs.3836 and adjust for these five days.
Neither your sales representative said its non-refundable, nor it is written on your site. Only after I paid, only when I instantly witnessed the nightmare, that I came to know that it is non-refundable. I feel cheated.
So, Please cancel the connection and refund the subscription amount.
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Please cancel the connection and refund the subscription amount Rs.3836 and adjust for these five days.
Neither your sales representative said its non-refundable, nor it is written on your site. Only after I paid, only when I instantly witnessed the nightmare, that I came to know that it is non-refundable. I feel cheated.
So, Please cancel the connection and refund the subscription amount.
Dear Prashant,
Greetings from Tikona.
With regards to your concern, We confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
Greetings from Tikona.
With regards to your concern, We confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
Hi,
My issue has NOT been resolved. No one has contacted me regarding technical issues, and your speed is coming low. I confirm the problem persists with your frequent session expiry issues and login page not coming.
And please do not make a habit of lying everywhere, even in SMSs you keep telling, "we tried to contact you" and your services are working fine. Your issue resolve period is undefined, and your issue analysis period is 72 hours, and even after 72 hours there is no communication, and your CC number is always busy.
My issue has NOT been resolved. No one has contacted me regarding technical issues, and your speed is coming low. I confirm the problem persists with your frequent session expiry issues and login page not coming.
And please do not make a habit of lying everywhere, even in SMSs you keep telling, "we tried to contact you" and your services are working fine. Your issue resolve period is undefined, and your issue analysis period is 72 hours, and even after 72 hours there is no communication, and your CC number is always busy.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMR1718 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care