[Resolved] Tikona — Tikona closing the connection

Santhoshkumar Parthasarathy

Address:

600106

I was using tikona connection for about 2 year.
Now due to personal reason, i was wishing to close the account.
since Apr-2016 i was not using tikona connection.
But till now representative from Tikona did not gave proper process to close the account.
i really fed-up with the tikona respresentatives, when i ask question, without any intimation, they are cutting the calls and it happened many times.

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Aug 25, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2016

Tikona Digital Networks Customer Care's response Dear Santhoshkumar,

Greetings from Tikona.

Please be assured that your concern listed June 20, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Verified Support

Jun 27, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Parthasarathy,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care