[Resolved]  Tikona — Tikona Complaint for extra bill amount after disconnection

Hello Sir,

I have purchased a prepaid plan of 6 month, starting from 27/07/2019. my TIKONA Service ID No [protected] & Billing Account Number[protected].
It was ending on date 26/12/2019. But, as I have to make a relocation to a new address, I had placed a request to close my internet connection through application.
I have placed that request (I guess) 20 days prior to the due date i.e. 26/12/2019. So, technically, you shall not be in position to ask extra 567 INR from me.

Also, as I have placed the request to close my account. So, you should call me to collect the WIFI router. I am not aware where to drop and whom to ask. Still, I have preserved it in a good condition, and you can collect it from me or you can tell me the location where I can drop it. So, You should not be asking for 1500 INR as I am having it and ready to give it back at the time.

I am still wondering, why have you sent me a legal notice? If it is a 6 month prepaid plan, you better close the account automatically after the due date. If not, then this is so called fraud.

Better you stop sending me legal notice, and collect your router or give me a location where I can drop.

Thanks,
Ashok