[Resolved] Tikona — Tikona connection

samrat harwalkar

from Pune, Maharashtra

Address:	560072
Website:	www.tikona.in

With reference to 1-[protected]. Which is for cancellation. I had asked for mail as confirmation that they would cancel it. They denied. In the web portal I don't see any description about my request ID. It just says processing and no other information. The most pathetic service. Please help to get this resolved.

UserID: [protected]
Mobile: [protected]
Request ID: 1-[protected]

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Mar 1, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Jan 16, 2017

Updated by samrat harwalkar got a call from [protected] saying he was from Tikona. He abused me and disconnected the call.(He used a very bad language ).

Jan 17, 2017

Updated by samrat harwalkar I got several calls from Tikona technical department asking about connectivity issue. I said I had not raised complaint about connectivity issue, but instead I had asked to cancel the connection. Then they asked me to give them last chance to keep the connection. I still denied. Later they said they will transfer the call to customer department. I never got a call from that department to process my cancellation. They are not responding my emails for confirming on cancellation. Probably they are trying to get more money from me without me using the internet., which I won't let it happen. I am going to escalate it in such a way they would never imagine.

Verified Support

Jan 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Jan 28, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care