[Resolved]  Tikona — tikona connection termination issue.

Address:

Bangalore, Karnataka

After sending mail (on 5th Apr 2019 before bill generation date 7th of every month) to the tikona care and after 4 successive conversation with tikona care, still they sent monthly internet bill.

They don't have any option of connection termination in the customer care call menu also not in their portal. I had to sent mail and call them for connection termination.

After I sent the mail, they called me back and forced me to transfer my connection to any of my friend or relative in the city. Also tried to give offer with better facility. I clearly denied.

This is very disappointing. After using tikona for a long time, when I plan to move out of the city I requested for service termination. But they said, the request is in progress and you wont receive any internet bill this month.
But today (11th Apr 2019) I got a bill amount of Rs. 1060/- . I switched off the router and not using the internet 5th onward.

Tikona ID: [protected].

I home my complaint will be addressed.