[Resolved] Tikona — Tikona did not terminate services and sent bill for unutilized internet usage

Bhalchandra Kahalekar

from Nagpur, Maharashtra

Address:	Pune, Maharashtra, 411051
Website:	www.tikona.in

I raised a disconnection request on 30-May-2016 by calling Tikona customer care. They stopped my rentals but kept my user ID active. I many times called Tikona customer care number and asked them to terminate the services completely to which they never responded positively and kept calling me asking me to switch back to my previous plan.
As they did not terminate services of my account I unplugged LAN cable from their rooftop device which was connected to my system so that no possibility remain of internet usage and bill. But they sent me a bill of 108 INR on 13/09/2016.
It is logically unacceptable that they could generate the bill even without direct internet connectivity and usage.

My Tikona account # [protected]

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Oct 24, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Tikona Digital Networks Customer Care's response Dear Mr. KAHALEKAR,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

Regards,
Tikona Care

Verified Support

Oct 30, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Kahalekar,

Greetings from Tikona.

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.