Tikona — Tikona digital networks (tdn) improper communications / unethical approach /, threatening customers - fraud company no ownership of its

Address:	411048
Website:	www.tikona.in

To Whosoever concerned,

My name is Ramjan Mangoli, a resident of Pune, 411048.
I had need of extra money so to start with 'Work from Home'; I needed an internet connection. I contacted Tikona Digital Networks, and got a connection set up and received an email confirmation with subject 'Your Tikona Secured Wireless Broadband subscription receipt" ( Subscriber Registration Form number [protected]) on 27th October 2014. I paid almost 4, 275 /- ( three months Rent + Taxes ) for plan # ADBBM4M1250.
After Two weeks, problem started arising and upon calling tech support, they only advise either to reboot your device or we are facing some technical issues which will be resolved shortly.
the request which went very worst for speed issue is as below:
Your online request number is 1-[protected] -- I realize that Modem assigned to me was taken out and my cable was fixed in common modem of TIKONA through other two connections were also working. SO THEY ALREADY REMOVED MY MODEM WITHOUT INFORMING.
I was prominent for payment though struggling with connection issues.
In the month of August 2015, I had to relocate to Bangalore so I requested connection transfer on 25th August 2015 ( Request # 1-[protected]) for which I received below SMS.
"Your Tikona Service Reference number 6506060 is assigned to at Mobile Number [protected]"
Meantime, Pune team collected my CABLE and I informed the issue of Modem which was taken out already and they acknowledged the collection of Hardware items over call post which I didn't receive any call for hardware.
After Relocation, I kept calling on Mobile number given y TIKONA and there was no response almost for 1 week and when call got connected, they simply replied, we are sorry Sir and we will get connection installed by today EOD which NEVER HAPPENED TILL DATE
On 9th September 2015, I sent mail to Customer care for this issue and asked them to disconnect my connection as my connection was not used for almost 20 days (Acknowledgement- Request # 1-[protected])
the Real Issue of FRAUD started from here...
I had 5 calls from TIKONA post this request and every time I requested to disconnect the connection which they never acknowledged and asked me to allow one chance to serve yo better.
I was still receiving bills fro NOTHING.. neither connection was installed in Bangalore nor they disconnected my connection. I again wrote mail to them on 25th December 2015 ( Acknowledgement- Request # 1-[protected])
2nd Request on 28th December 2015 to close the connection - ( Acknowledgement- Request # 1-[protected] )
3rd Request on 01st January 2016 to close the connection - ( Acknowledgement- Request # 1-[protected] ) where they taken connection deactivate request.
However, I again received bill of 3, 396/- which was included late fee and Rental charges for the month of which I never used any service from TIKONA.
On 05th March 2016, I received confirmation over mail with subject ' Closure of your Tikona WIBRO Service User ID: [protected]' and amount as 3, 396/-.
I again wrote to customer care on 13th March asking WHY KEEP ON SENDING SMS/MAILS FOR COLLECTIONS WHICH I SHOULD NOT HELD LIABLE TO PAY. IT WAS YOUR FAULT THAT YOU DIDN'T TAKE CORRECT ACTION AND NEITHER INSTALLED CONNECTION ON TIME ( Acknowledgement- Request 1-[protected] )
It's been 8 months now and issue is still there and no termination happened from company and only SUSPENSION took place till date.
Unfortunately, all the recordings I had in my Memory card got misplaced which I am still searching and definetly find it out however I have all mails and call details with me.
I called them and told multiple times to close my account permanently and I should not held liable for unnecessary charges . also asked to refrain sending mails/SMS and making calls as I am not here to respond your calls/mails. It's fully companies responsibility, to have things sorted instead generating bills and threatening/ harassing customers.
I got more phone calls/SMS/ mails ONLY pertaining to bill payments and kept writing mails asking for reason WHY CONNECTION IS NOT DISCONNECTED, WHY I AM STILL Tikona Digital Networks (TDN) — Incomplete communications - unethical illegal proceedings - fraud company never takes ownership of its mistakes.

To Whosoever concerned,

My name is Ramjan Mangoli, a resident of Pune, 411048.
I had need of extra money so to start with 'Work from Home'; I needed an internet connection. I contacted Tikona Digital Networks, and got a connection set up and received an email confirmation with subject 'Your Tikona Secured Wireless Broadband subscription receipt" ( Subscriber Registration Form number [protected]) on 27th October 2014. I paid almost 4, 275 /- ( three months Rent + Taxes ) for plan # ADBBM4M1250.
After Two weeks, problem started arising and upon calling tech support, they only advise either to reboot your device or we are facing some technical issues which will be resolved shortly.
the reqest which went very worst for spped issue is as below:
Your online request number is 1-[protected] -- I realize that Modem assigned to me was taken out and my cable was fixed in common modem of TIKONA through other two connections were also working. SO THEY ALREADY REMOVED MY MODEM WITHOUT INFORMING.
I was prominant for payment though struggling with connecton issues.
In the month of August 2015, I had to relocate to Bangalore so I requested connecton transfer on 25th August 2015 ( Request # 1-[protected]) for which I received below SMS.
"Your Tikona Service Reference number 6506060 is assigned to at Mobile Number [protected]"
Meantime, Pune team collected my CABLE and I informed the issue of Modem which was taken out already and they acknowledged the collection of Hardware items over call post which I didnt receive any call for hardware.
After Relocation, I kept calling on Mobile number given y TIKONA and there was no response alomost for 1 week and when call got connected, they simply replied, we are sorry Sir and we will get connection installed by today EOD which NEVER HAPPENED TILL DATE
On 9th September 2015, I sent mail to Customer care for this issue and asked them to disconnect my connection as my connection was not used for almost 20 days (Acknowledgement- Request # 1-[protected])
the Real Issue of FRAUD started from here...
I had 5 calls from TIKONA post this request and every time I requested to disconnect the connection which they never acknowledged and asked me to allow one chance to serve yo better.
I was still receiving bills fro NOTHING.. neither connection was installed in Bangalore nor they disconnected my connection. I again wrote mail to them on 25th December 2015 ( Acknowledgement- Request # 1-[protected])
2nd Request on 28th December 2015 to close the connection - ( Acknowledgement- Request # 1-[protected] )
3rd Request on 01st January 2016 to close the connection - ( Acknowledgement- Request # 1-[protected] ) where they taken connection deactivate request.
However, I again received bill of 3, 396/- which was included late fee and Rental charges for the month of which I never used any service from TIKONA.
On 05th March 2016, I received confimation over mail with subject ' Closure of your Tikona WIBRO Service User ID: [protected]' and amount as 3, 396/-.
I again wrote to customer care on 13th March asking WHY KEEP ON SENDING SMS/MAILS FOR COLLECCTIONS WHICH I SHOULD NOT HELD LIABLE TO PAY. IT WAS YOUR FAULT THAT YOU DIDNT TAKE CORRECT ACTION AND NIETHER INSTALLED CONNECTION ON TIME ( Acknowledgement- Request 1-[protected] )
It's been 8 months now and issue is still there and no termination happaned from company and only SUSPENSION took place till date.
Unfortunately, all the recordings I had in my Memory card got misplaced which I am still searching and definetey find it out however I have all mails and call details with me.
I called them and told mutiple times to close my account permananty and I should not hed liable for unnecessary chagres . also asked to refrain sending mails/SMS and making calls as I am not here to respond your calls/mails. It's fully companies responsibility, to have things sorted instead generating bills and threating/ harrsasing customers.
I got more phone calls/SMS/ mails ONLY pertaining to bill payments and kept writing mails asking for reason WHY CONNECTION IS NOT DISCONNECTED, WHY I AM STILL RECEIVEING MAILS. I event advised to ignore mails/SMS as those are SYSTEM GENERATED. I lost my cool at that point and told them in CLEAR words, I have paid my last bill, and asked for either transfer or termintion - if you have done it - great, if not it's your responsibility to waive it off by internal adustment.
Now today ( 28th March 2015), I got a phone call from 'Delhi court'; from someone who claimed to be a lawyer ( I checked mobile identity which resulted as 'Goverment Vakil' - Reported 653 times SPAM ); and that Tikona has a case raised against me for non payment of bills. He spoke to me very rudely, cutting me off when I was asking for details. at last, I lost my control and scolded him stating 'ULTA CHOR KOTWAL KO DAATE', I have every proof with me and if you want I will go for Court too' and he disconnected the call. I thought this was a ridiculous attempt from someone from the company; hung up for a while and called my lawyer.
I was not going to take anymore rubbish from them.
I already discussion with TIKONA for waiver o[censored]nnecessary amounts charged to me then why they are sending LEGAL notice through court for harassing/ threatening me.
I have attached the Issue mails and Legal collection screenshot as well.
If Tikona is listening; kindly ensure to collect the money for services you provided and DO NOT harass customer or expect legal actions from my Lawyer for mental harassment.
This is entirely your fault and I expect an apology.

Thanks
Ramjan Mangoli