Address: | Mumbai City, Maharashtra |
Respected Sir,
This complain is for Tikona Digital Networks.
At the time of activation of my internet connection, I request for the
Rs.499/- plan. But, Tikona sales person informed me that the Rs.499/-
plan is only for existing customer and I HAVE TO subscribe postpaid plan
for 3 Months (called bundled usage, which is only default option for
new customer) and after 3 months, I can switch to Rs.499/- plan.
On 15th July, I sent an email to Tikona support for change in plan.
But, now you are saying that the plan is only for prepaid customers.
If the same was told earlier, I have opted for the prepaid plan rather
than postpaid plan.
From the first day I feel cheated by Tikona Digital Networks.
I was assured for the good service but, the problem started from the
first day itself.
1. Signal Loss
2. No Proper Connectivity
3. Worst Customer Support
4. I was subscribed for 4 Mbps speed for 3 months and the speed was
reduced to 512 kbps after 15 days only.
5. There was a policy that maximum two connections are allowed for a
customer ID, but I found 4 active connection with different Mac ID where
only one Mac ID was of matching my device.
On above mentioned point 4 and 5, I Complained, but haven't yet received
ANY response from Tikona Digital Networks.
I went through Tikona's website, TC page, and it's clearly mentioned as
below.
8. Bill Free plans: The non-refundable subscription amount includes the
installation amount of Rs.500.
After consumption of bundled usage, the subscriber can
Switch to any other Bill Free plan.
Recharge with following voucher: (1) Rs.1, 999 (Usage 33 GB, Validity
365 days), (2) Rs.999 (Usage 12.5 GB, Validity 180 days) (3) Rs.499
(Usage 5.5 GB, Validity - 90 days) Voucher rates revised w.e.f from
March 21, 2013
I have waited enough (more than a month) but not yet received the
solution.
Instead of activating my desired plan (Rs.499/-) they are pressurizing
me to activate another plan which costs me Rs.3990/-
I tried to contact Tikona's appellate authority, Mr. Jaykrishnan Nair.
But, I didn't received any reply from him too.
Sir, I mentally got harassed by Tikona Support Staff.
Hence it is prayed that the Honorable Department of Consumer Affairs
shall be pleased to initiated immediate probe in this matter and have
the concerned company "Tikona Digital Networks" directed to pay the
monetary compensation for deficiency in service along with an
unconditional letter of apology signed by the senior management of the
company.
Sincerely,
Alok Pandey
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Greetings from Tikona.
Please be assured that your concern listed Aug 20, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care