[Resolved] Tikona — tikona disconnection and billing

Vijay Jagan

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 500096
Website:	selfcare.tikona.in

Tikona id: [protected]

Requested for disconnection of service 4 months back. It took 4 months for them to send mail for account disconnection. I have sent more than 5 mails, around 5 calls every week from the last 4 months to get the disconnection mail. They sent mail only after paying rs 1880 for not using their service. I have paid that amount since they threatened me saying that a criminal complaint is filed against me. Still they are sending bill to my mail id. I don't know how government approved licence for this fraud company.

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Dec 4, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Jaganathan,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.