[Resolved]  Tikona — Tikona Experience So Far - PATHETIC

Address:

New Delhi, Delhi

Worst Experience ever USER ID- [protected] Name- Ravinder Singh Mehra Contact No. [protected], [protected]. I applied for the Tikona broadband couple of weeks ago. A engineer visited & did the wiring work but he was not able to login because of some problem which he didn’t tell me n said my ID is not working n will come tomorrow but no1 came for next 2-3 days. He didn’t even fix the wire didn’t do clipping work. After making 3-4 calls daily to the customer care 2 guys( one of them was Avinash sales guy) came on 22-May-2014 they checked the speed and said its fluctuating but net will not affect net speed.(now I know it was a big lie as there is big signal problem). They asked me to make the payment of the plan Rs. 3100.00 which I did n asked about the clipping of wire on the wall they said we will send a guy tomorrow he will fix the wire but that guy never turned up. After that most of the time net didn’t work but when it worked the speed was to slow[protected]kpbs) and I had to call c.care or technical team every time I try to use internet. please see he attachment. I was forced to go to cyber cafe to get my internet work done so what’s the use of such an internet connection. I raised this issue many a time 2-3 engineers (Gulshan, Sunil, Mahesh) have visited so far and have tried everything possible to fix the issue but there is no improvement. Finally they have said it can’t be fixed as there is signal issue in ur area n it will cause problem in future also. Now I feel like cheated by the sales persons, just to sell a connection they lied to me and said your area is physible (which was not) and signal strength is full (which was not) n I believed them as I had no idea about signals n all. Now it’s enough, I don’t want to suffer anymore because of this. I don’t want to call c.care n technical team for hrs on daily basis. Neither I have that much money nor the time. Request to u please refund my money as soon as possible. And request you to take strict against Avinash (sales person) for lying just for the sake of his sale. Hope you understand my problem... Thanks Below are the “”tickets number””. Which I raised so far and screen shot of the speed which I get on 2mbps plan I send a mail to [protected]@tikona.in n j.[protected]@tikona.in 8-9 days ago but I have not received any reply from them. Date Name Ticket Number 23 may Sagar .:- 1-[protected] 24 may Rupesh :- 1-[protected] 25 may Nitin 10 pm 15 minutes 1-[protected] 2nd call 19 minutes 26 may Pooja:- 1-[protected] 27-may Sagar :- 1-[protected] cancellation request no. 31-may Suyesh:- 1-[protected]... 1 june Sachin:[protected]