[Resolved] Tikona — Tikona Fraud and Harassment/Unnecessary charging bill harassment

shubham7412

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400078
Website:	www.tikona.in

User ID - [protected]

As per conversation with Mr. Ravi (Head of Department as per him) I have to pay 1500 without any using internet services, as per him they are charging termination penalty. i have heard first time there is also termination penalty (lol). because i have not sent email to submit tikona modem.

I don't know tikona is fool or what, how i would know after sending 10 email to deactivate my account and then i have to send email for submit modem also.

Once you guys deactivate my account you should come and collect your modem and all. don't blame on customer your cheater.

As per Ravi blunt behavior he will sent me legal notice and all. see thats kind of customer support people you have hired. his word like "tujhe bill bharna hi padega nahi legal notice bhejunga"

Please Help...

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Jan 15, 2018

Complaint marked as Resolved

Hi, UserID: 1117568010 The Company Tikona giving me call every time from delhi saying they are filling legal complain and harassing me without any reason. After writing on consumer complaints they called and said they will come and collect the device but no one is came my home to collect the device instead of that they are charging penalty 1500 Rs. without any fault of me. I have not seen any company like Tikona they are worse making harass every time by giving call. so far i have paid hard earn money Rs. 1500 once again for settlement as per conversation with Ms Kajal(Mobile no: 8826693291) (Advocate Delhi) on 13 Jan 2018 payment ID is 1-5042352775 and Transaction ID: 1117568010TPC130118170038 After making payment Kajal said she will Provide NOC within 15 Min but still following with her but didnt get any NOC Please now don't give me any call and forgive me to subscribe Tikona Service.

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Singh,

As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated

Amount Payable : 1, 499.97/-( including CPE charges )

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services since you failed to surrender the modem even after sending several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

May 11, 2017

Updated by shubham7412 I have received call from Tikona After Complaint in Consumer and they have said they will send person to collect moden and they have booked appointment as well but no one has came to collect the Modem. and Tikona customer said they will off the penalty also.

information above mention totally wrong, all mistakes done from tikona so why should customer pay the penality.

Kindly Help to resolve this matter.

Thanks
Shubham Singh
[protected]

May 11, 2017

Updated by shubham7412 The Ticket has not been resolved Please help.