[Resolved]  Tikona — Tikona - Frequent Disconnection as a tower has issues for more than an year now

Address:

Bangalore, Karnataka

This is a repeat issue and the issue still persists. I have mailed the team as on 27th of December, 2014 and I am posting the same here so that this reaches a wider audience. Copy of the mail sent to them has been pasted below, Screenshots can be mailed to an other id other than the ones already mailed if required. Hi All, Customer ID: [protected]. I had mentioned several times to all the technicians involved that there isn't any issues at my house or the router that I use. However, they still wanted me to test by connecting the LAN cable directly to my PC. I have done this on 24th of December and on 27th of December and the result is absolutely the same. Several engineers who have visited the site have also confirmed that the tower has issues. I have been patient for more than an year now and I am no longer willing to be patient. If you guys do not fix the issue with the tower permanently, please cancel the connection and refund the rest of the amount. In a city like Bangalore, there isnt a shortage of ISPs so switching over to a different ISP will never be an issue at all. Screencaptures when the system is directly connected has been attached to this mail. Images TikonaIssue44 and 45 corresponds to 24th and the 46th and 47th one corresponds to 27th. Please revert if you require any other information. Current speed as shown by Tikona speed test is a download of 133 kbps, upload of 55 kbps for a 2 mbps connection.(As mentioned screenshots attached to this mail)