[Resolved]  Tikona — Tikona - Harassment against Disconnection

Address:

Pune, Maharashtra

Hi, My name is Dipika Asnani and I had activated a Tikona broadband connection with user ID [protected], for which we had given my roommates details. After a while o[censored]sing this connection, (end of June 2014) I shifted to a different address. I had cleared all previous bills sent at the old address. I had pre-paid the bill for July, so I contacted Tikona customer support on their toll-free no. to move the connection to my name and update the address. A simple request for change of address proved that the team is utterly incapable of their job. After canceling my request of change in address without reason or warning, arguing rudely with the customer over it, and waiting the entire month, the process was still not complete and they failed to update my address or send an engineer to the new address to set up the connection. At this point of frustration, I put in a request for disconnection and it was clearly acknowledged as I received multiple calls from their (uncivilized) team, from different no.s, asking the reason of discontinuation. This was the beginning of harassment already with the umpteen calls. I explained numerous times that I wanted to disconnect due to their incompetence and clearly stated that I wanted to discontinue the service. Nevertheless, after putting in a request to deactivate my account I have been receiving multiple calls a day, FOR THE LAST 5 MONTHS, from different people said to be associated with Tikona, who are blatantly impolite and offense (male&female). I am being harassed regarding a pending bill payment, for which I have received no bills. I have also gotten continuous threats that a court case has been filed against me. I have received calls summoning me to the court in Delhi, in the next 2 hours when I am in Pune, without any prior notice. I was even willing to consider the amount and requested that the bills be sent to me via post or mail for proof, but received nothing. NOTE: I HAVE RECIEVED NO BILLS TO MY NEW ADDRESS NOR MY EMAIL ID, WHICH I HAD UPDATED THEM WITH. NEITHER HAVE I RECEIVED ANY LEGAL NOTICE. YET I AM BEING HARASSED FOR THE LAST FIVE MONTHS WITH THEIR CALLS AND THREATS!! If the Tikona Team is incompetent and fails to provide a service of change of address for an entire month, moreover after sending in a request for disconnection, if they fail to do so immediately or within a weeks time, (which every other company follows), the EX-customer should not have to pay for this. Neither should the individual be continuously harassed with calls and threats from different no.s forcing them to pay a bill mentioned over the phone for which they have no proof. Based on Tikona's other reviews and complaints, I am not the first person to complain about Tikona forcefully taking money for services they have failed to provide. At this point, some serious action needs be taken. Kindly address this issue asap. Regards, Dipika A. Tikona User ID: [protected]