[Resolved] Tikona — Tikona - harassment of consumers | |||
Hi sir, I have been residing in gurgaon, & i availed the services from tikona by paying them services charges for 90 days as advance rental from 27th oct-16 to 25th jan-17. After 15-20 days i faced internet connectivity issue for almost 35-40 times till dec-16. From 1st jan-17 i insisted tikona customer care representatives to terminate the services as i am no longer interested in using their poor services. I continued to contact them till 8th jan-17. One of their customer care representative assured me that your services will be terminated automatically after the expiry of current term, that is 25th jan-17. He also asked me to drop a mail to [protected]@tikona.in. As requested i drop a mail to [protected]@tikona.in requesting the termination of my services and account as on 11th jan-17. But i do not received any confirmation mail so i again contacted to tikona customer care to address the issue. They confirmed me that your issue has been addressed and you dont need to worry. Your services will be disconnected/terminated by 25th jan-17. On 26th jan-17 i received a message that a new bill has been generated against my tikona account. To confirm this, i checked the internet connection and it was still working. I was frustrated, on that day i again contacted tikona customer care to ask them that why services is not terminated, i said that i will not pay them a single penny nor i am going to use their services. Customer care representative said that that's its our technical fault and you don't need to worry and do not required to pay & your services is now terminated by the end of today. I also shifted my residence from that location, and after 4 months, i received calls from their lawyers from phone no: [protected] & [protected] said me to pay rs. 3.6k approx against due to tikona digital or they will file case against me. These bills were generated on 26th jan-17 onward which i don't used. Now they are forcing me to pay. This is a clear case of consumer harassment, cheating & looting. How can they raise bill against me despite of my several requests to cancel my subscription & the services i don't used? I request you to kindly look into this matter. My tikona userid was: [protected] Was this information helpful? | |||
Dec 25, 2017 Complaint marked as Resolved This Complaint has not been resolved by the respected company till date. They are asking me to pay the amount for the services I haven't used and requested them for several times, both via mail and calls to terminate the services before such period.
I shared the proof of the mail, that I sent to them requesting the termination of services by 25th Jan 2017, but they didn't consider my request mail. Reason for not considering my mail from Tikona Department is, they have registered the wrong email of mine, despite giving them my email address in writing.
I even called them for several times, before 25th Jan 2017, requesting them to terminate their services, but they didn't listen and processed my request.
I made the payment in advance to Tikon for the subscription period that was to be ended as on 25th Jan 2017. I called their customer care departments for at least 10-15 times, requesting them to terminate their services and collect their device, installed on my premises.
They never responded to my request in regard to such termination. I left that premises as on 29th Jan 2017, but I also stopped using their services from 26th Jan-17 and called their customer care department, that despite my several reminders, how dare they continued their services and didn't terminate my Tikona account.
They replied that they are very sorry and services will be terminated by them automatically and I will not be charged for such services that they continued after 25th Jan 2017.
But now they are asking me to pay for the services they continued after 26th Jan 2017, which I didn't use. They are giving me an explanation of the reason for not suspending my Tikona account that they have registered a different email id in my Tikona account, So their system rejected my request mail for suspension.
Then why didn't they considered my several call requests of terminating my Tikona Account? Why should anybody will pay for the mistake done by the company itself?
They have continued harassing me and are now asking me to pay for the device that they installed on my premises, but failed to collect the device during the period I requested them to terminate and collect their devices.
Why should I pay them even a single Buck? I am still feeling like being cheated for the money that I paid them in advance at the time of Installation, as the services provided during such period was very poor.
I have requested them for 10-15 times for the termination of the services by 25th January 2017 or before. It's not the consumer's mistake but the company's itself if they continued their services after 25th January 2017. Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jun 20, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Kumar, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care. Verified Support Jul 17, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Kumar, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs3, 363.89/- at the earliest. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. Verified Support Nov 16, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Kumar, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs3, 363.89/- at the earliest. You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. Verified Support Dec 26, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Kumar, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs 4, 863.89/- (including CPE Penality Charges) at the earliest. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care.
Greetings from Tikona.
We have not received your information; hence we consider this case closed from our end.
We now request you to share your detail on our official Tikona Forum - forum.tikona.in
Regards,
Tikona Care