[Resolved] Tikona — Tikona Internet Connection Dilemma

Shahenshah Rizvi

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110025
Website:	tikona.in

Since May 2015, I never got proper connectivity from Tikona. I Complained by phone and e-mail several times. But no result. I also requested for surrender Tikona Service but no action. I have lost money and time both due to your irresponsible activities.

Now since a month I am getting mails, messages and phone calls from Tikona Billing Department and Outsides to pay last billing. I am really surprise and feeling irritation. Here I make it clear again. I pay Tikona 6 month plan charges in advance. I already paid you (Tikona) 6 months advance payment in March-April. And I got only two months proper service (March and April). I urged several times for giving me proper service or surrender the service. But still neither of any resolution have been made from Tikona.

Now I am getting threatening phones from un-identified mobile numbers to pay Rs 1400 and sometime Rs 2100 to resolve this issue or Tikona will proceed case against me.

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Oct 24, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKSEP13396 to your case.

Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Sep 15, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Sep 13, 2016. Request you to share details in order for us to assist/resolve your concern.

Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSEP13396 in the subject line.

Regards,
Tikona Care

Verified Support

Sep 19, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,
Greetings from Tikona.
We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.
Regards,
Tikona Care