[Resolved] Tikona — Tikona internet not working properly from last 2 months and now stopped working from last 15 days

Ashish Singh Negi

from Ahmedabad, Gujarat

Address:	New Delhi, Delhi, 110044
Website:	www.tikona.in

I will be registering case against tikona on monday in consumer forum court.

Tikona customer care has mentally harassed me from last 15 days and fooled me saying you internet will be fixed in next 24 hours whereas now its more than 360 hours my issue still not resolved.

I request atleast 10 times to disconnect my connection but tikona senior department keep on saying give them 24 hours to fix the problem which they never did.

On 23rd september i called tikona helpline number for 3 hours but still my call never went ahead to customer care.

User id - [protected]
Phone number - [protected]

Email id of consumer forum to whom i will sending this copy before going to their office - [protected]@nic.in

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Nov 10, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Negi,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Oct 10, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Negi,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care