[Resolved]  Tikona — TIKONA is cheating my money.

Address:

Chennai, Tamil Nadu

I posted this on[protected]. Still I didn't get any reply. Why? My Tiona user id [protected]. I have taken Tikona broadband connection on[protected] from the salesperson called Raja ([protected]). He asked me pay 2 months rental plus Rs. 500 for installation. The total was Rs. 3034. I wanted the try their service for one day to see whether they give uninterrupted service or not. I already heard about Tikona's service is very bad through my friends. But, the salesperson promised me that I will get proper service, if not, I can disconnect and get the money back. So, I paid the full amount of Rs. 3034 on[protected]. They activated my connection on[protected]. But, the connection wasn't working continuously. My connection was disconnected very often. I called customer support to fix my problem. They claimed that the problem was fixed through online. But, they never fixed it. I called every day to rectify my problem. But they couldn't fix it. Then finally, I went for disconnection on[protected]. One guy called, Vipin, agreed to disconnect the service, but he asked me to give one more day to resolve the issue. I agreed for that. One technician came on[protected] to my home and tried to fix it. The connection was good for 2 hours and then again I got disconnection problem. Finally, I told them I want to disconnect the service and switched off their modem on[protected] and disconnected it from my computer. My billing cycle is from 7th to 6th every month. And, then they sent someone to collect the modem, I hand it over to him. After all these, I called many times, they don't want to talk to me. When I raise request, they will call, but when I attend the phone, they just hung up. Finally, I was able to get answer from one customer support. He says, I won't get any refund amount. He claims that I was not ready to resolve the problem. What a BIG LIE! Here are the complaints I made: Date: Request No. Person Name: [protected][protected] Chetan[protected][protected] Tanmay[protected] Muthu Ashwin Kumar[protected] Mahesh Ajinkya[protected][protected] Swapnil Dinesh Vipin[protected][protected][protected][protected] Priya The list is going on... Is there any way to get my refund amount? I can't let these cheaters keep on cheating the public.