[Resolved]  Tikona — Tikona is harassing us by sending legal notice on returning modem and antenna where they have supplied us none of these two to us

Address:

Howrah, West Bengal, 711104

Hi,

we were using Tikona services at home and with having repeated quality issues with Tikona Broadband services we decided to surrender the connection. after surrendering Tikona has started harassing us in many ways and at present they have sent a legal letter to us by claiming "Antenna" and "Modem" together with “Rs.1615”. The fact is, We had never supplied with Modem and we did purchase Modem from Cisco and Antenna was installed by Tikna for the whole of community where are residing at.

Also few months before surrendering the connection we did transfer our connection from Postpaid to prepaid and paid all dues where our security deposit continued with Tikona.
Now they are claiming a balance due of 1615 for the present Prepaid connection which is quiet unnatural and only proves that Tikona does maintain no customer database and even they are unclear about their prepaid and postpaid connections.

This is simply a fraud. And we need Tikona to immediately apologize to us and withdraw such letter with written confirmation.

We would publish the same to social media too.

Regards,
Nupur Chaudhuri wife of Arindam Chaudhuri