Jul 22, 2021
Updated by indereals I have raised the issue of disconnection of my internet connection. Till date there is nil progress, as Tikona has yet to accept my request. I have settled all the dues till today. I have disconnected the power supply to Tikona equipment installed at my premises. I have not used the Tikona service since 3rd July21 ; this is also confirmed by the usage history. I have no intention of paying any more rentals /recurring charges for the equipment and connection.
I will not certainly recommend Tikona to my friends and associates if this is not resolved immediately.
My disconnection issue has been registered by Tikona via request number: 1-[protected], dated: 9.07.2021 and 1-[protected], dated: 14.07.2021. So there is no denying that Tikona is not aware of my disconnection request.
I want this matter to be settled amicably, before escalation to legal level.
I do not desire another request number from Tikona as there has not been any resolution for the first two request numbers till date.
The resolution is still pending with Tikona
Aug 04, 2021
Updated by indereals I have raised the issue of disconnection of my internet connection to Tikona. Till date there is nil progress, as Tikona has yet to accept my request.
I had received email from Tikona on 2.08.2021, but there are certain discrepancies in the email.
It is stated that Tikona will stop charging rental from 6 th June 2022. I wish to state that the year is 2021 and not 2022. This means that Tikona will still charge me rental from 6 th June 2021 to 6th June 2022.This is not acceptable, as I am not using the services any more, why should I pay for services for one year, which I am not using?
I have already disconnected the power supply to equipment of Tikona and therefore there is no chance of any accidental use of the services.
As Tikona has already stated, there are no outstanding dues on my behalf.
I have again requested Tikona to kindly send their representative to collect their equipment from my premises . I have also ask the company & its executive not to call /email me for retention or any other proceedings.
I have still not received any meaningful communication from Tikona about my complaint. I strongly suspect that Tikona is trying to dupe me, by planning to charge me rental for the equipment which I have repeatedly insisted to collect from my home. Why it is so difficult to understand by Tikona that I want to terminate my broadband connection service.
I am enclosing the copy of the cunning crafted email sent by Tikona.
I wish to resolve this matter immediately.
I had received email from Tikona on 2.08.2021, but there are certain discrepancies in the email.
It is stated that Tikona will stop charging rental from 6 th June 2022. I wish to state that the year is 2021 and not 2022. This means that Tikona will still charge me rental from 6 th June 2021 to 6th june 2022.This is not acceptable, as I am not using the services any more, why should I pay for services for one year, which I am not using?
I have already disconnected the power supply to equipment of Tikona and therefore there is no chance of any accidental use of the services.
As Tikona has already stated, there are no outstanding dues on my behalf.
I have again requested Tikona to kindly send their representative to collect their equipment from my premises . I have also ask the company & its executive not to call /email me for retention or any other proceedings.
I have still not received any meaningful communication from Tikona about my complaint. I strongly suspect that Tikona is trying to dupe me, by planning to charge me rental for the equipment which I have repeatedly insisted to collect from my home. Why it is so difficult to understand by Tikona that I want to terminate my broadband connection service.
I am enclosing the copy of the cunning crafted email sent by Tikona.
I wish to resolve this matter immediately.