Tikona — Tikona is not disconnecting my connection. | |||||
I have been a customer of Tikona Broadband from year 2017. My user ID is [protected]. Recently, I have informed Tikona Broadband company to discontinue my connection. I have sent email to Tikona Broadband on mail id :[protected]@tikona.in, in this regard first on 6th July 2021 and then on 14th July 2021 to stop my services and present final bill to clear all dues. I had specified that not retention calls or mails will be entertained, yet the company is continuously calling me offering new plans, which I have no intention o[censored]sing. My billing cycle is ending on 22nd July and since it is a postpaid connection, I want to immediately terminate the connection. The company is not obliging and it seems their intention to charge me for billing even after 22nd July 2021.. I have already informed them to acknowledge my disconnection request and collect their equipment and present the final bill . There has been nil progress on my request. I have stop using services of Tikona Broad band from 3rd July 2021. I have to raise complaint on this forum, since I am not getting any sensible response from the company and they are wasting my time. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. Jul 22, 2021 Updated by indereals I have raised the issue of disconnection of my internet connection. Till date there is nil progress, as Tikona has yet to accept my request. I have settled all the dues till today. I have disconnected the power supply to Tikona equipment installed at my premises. I have not used the Tikona service since 3rd July21 ; this is also confirmed by the usage history. I have no intention of paying any more rentals /recurring charges for the equipment and connection. I will not certainly recommend Tikona to my friends and associates if this is not resolved immediately. My disconnection issue has been registered by Tikona via request number: 1-[protected], dated: 9.07.2021 and 1-[protected], dated: 14.07.2021. So there is no denying that Tikona is not aware of my disconnection request. I want this matter to be settled amicably, before escalation to legal level. I do not desire another request number from Tikona as there has not been any resolution for the first two request numbers till date. The resolution is still pending with Tikona  | |||||
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I had received email from Tikona on 2.08.2021, but there are certain discrepancies in the email.
It is stated that Tikona will stop charging rental from 6 th June 2022. I wish to state that the year is 2021 and not 2022. This means that Tikona will still charge me rental from 6 th June 2021 to 6th june 2022.This is not acceptable, as I am not using the services any more, why should I pay for services for one year, which I am not using?
I have already disconnected the power supply to equipment of Tikona and therefore there is no chance of any accidental use of the services.
As Tikona has already stated, there are no outstanding dues on my behalf.
I have again requested Tikona to kindly send their representative to collect their equipment from my premises . I have also ask the company & its executive not to call /email me for retention or any other proceedings.
I have still not received any meaningful communication from Tikona about my complaint. I strongly suspect that Tikona is trying to dupe me, by planning to charge me rental for the equipment which I have repeatedly insisted to collect from my home. Why it is so difficult to understand by Tikona that I want to terminate my broadband connection service.
I am enclosing the copy of the cunning crafted email sent by Tikona.
I wish to resolve this matter immediately.