[Resolved]  Tikona — Tikona is not giving me my refund

Address:	Mumbai City, Maharashtra, 400607
Website:	www.tikona.in

I had opted for tikona internet connection on 22nd may' 2016. engineer and sales person who came for installation on 22nd may 2016, told me that after couple of hours, i just have to reset password by ordering otp and internet connection will start. this password reset page never worked for me as it always threw some error. even after multiple follow-ups with engineer and sales person, my internet connection never started. they kept on telling me that issue with password reset page will get resolved but it never worked. i wrote three emails to [protected]@tikona.in but no one replied. finally on 30th may' 2016 (on 8th day after installation) i called up customer care and asked for disconnection & complete refund. i was told that refund of internet plan will be given by tikona in 15 days which is on 15th june' 2016 (complaint no 1-[protected]).

I didn't received refund even after 15th june and so i called up customer care on 17th june 2016. to my surprise, my request was not even started for processing even after 18 days. bijo from customer care assured me that i will receive cheque from tikona by 20th june' 2016.

Multiple times i asked for escalation matrix; but no one told me how to escalate issues.

After that i made multiple calls to customer care and everyone gave me new date.

I have written 3 mails to [protected]@tikona.in. no one bothered to reply.

Even today (6th july), customer care is giving me new dates for refund and in fact it looks like ny complain has not been imitated for processing.

I am completely frustrated with the service given to me by tikona especially related to refund. their network never worked for me, people never responded, emails were never answered, customer care never cared for me and appellate not even bothered to acknowledge the mail!

I want my money back.