Tikona — Tikona is not returning my money | |||||
To Consumer complaints division Dear Sir In Tikona mail- they are continuously saying for resolving my issue, or will not charge after my last usage, but where is the answer of my mail that when I will get my money back, if my account has been closed. Should I wait for life time, when this issue will be closed . while there service engineer has 3 times confirmed non visible or connection issue problem, which can not be resolved. Naresh Giri [protected] Tikona connection no. [protected] On Wed, 16 Mar 2016 17:37:50 +0530 Tikona update wrote This is a system generated Email, please do not reply to this mail. Dear NARESH GIRI, Greetings from Tikona! Basis your request number 1-[protected] for your Tikona user id: [protected], we have stopped charging you rentals for the service from 15th Mar. You will be charged upto your bill cycle date or upto your request date or upto your last usage date whichever is later. If you wish to use the service anytime, you can do so. You would be charged 5paise/MB (excluding tax)@ a speed of 4Mbps only when you actually use the service. We have closed your request number [protected] for your Tikona user id. Thank you for your cooperation. Hope you would give us an opportunity to serve you in future. Regards, Customer Care Tikona Digital Networks Please do not print this email unless it is absolutely necessary. Was this information helpful? | |||||
|
Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Mr. Giri,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Mar 17, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care