[Resolved] Tikona — tikona not closing the broadband connection

Jagadeesh Hini

from Bengaluru, Karnataka

Address:	560098
Website:	www.tikona.in

Tikona user id: [protected]

I raised request to close the tikona connection on 30th april. Request number : 1-[protected].

However, i am receiving repeated customer service calls to transfer the service. They state that rental services are stopped, but services are continued at 2paise/mb charge. I received an email today to switch to rental plan.

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Jun 28, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

As checked we have found that your account has been terminated as per your request and currently the device recovery and Full & Final Settlement calculation task is in progress.

You will be communicated regarding the same on your registered email id.

Regards,
Tikona Care.

Verified Support

May 28, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.