[Resolved] Tikona — Tikona not disconnecting my service after requesting for so many times with number of tickets raised | |
I had requested tikona to disconnect my internet connection (User id: [protected]) over mail to tikona on 7th feb on the following mail id :[protected]@tikona.in and also by calling so many times. I got an automated reply from tikona from the following id : tikona. [protected]@tikona.in, informing me that my request no is 1-[protected]. And 1-[protected]. Also called to tikona customer care lots of time with 2-3 ticket numbers for disconnection. I will be getting a call from tikona customer care to guide me with the disconnection. On 28th feb, i called tikona customer care again asking for update on disconnection. However i was informed that i will have to wait for 7 days to get my disconnection done. They were asking same question why to disconnect though i have answered them lot of time. Today i got one email that no bill charge is there from 17th feb 2017 though i requested for disconnection on 7th feb 2017. There is no where mentioned about disconnection confirmation and device collection. I am not using this tikona connection from past one month when i raised the first disconnection request on 7th feb 2017. Till now not hearing anything from there end. For me it is urgent as i am moving from this place, but these tikona customer care people are making fun of it and not seriously taking any action for disconnection. I never seen this kind of customer care behavior from any other company. Can you take an action immediately and send disconnection confirmation email with sending your people to collect devices. Was this information helpful? | |
Apr 20, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Mar 07, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Rout, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care. | |
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
MY USER ID : [protected]
Thanks for sending the disconnection email with all the details after so much of disconnection request. But the number you have provided in the below email chain is not working.
"You can contact our authorized representative Mr. Kumar at [protected] to return the CPE/Modem & other Accessories."
This number "[protected]" is not working and says temporarily disconnected.
So are you providing this kind of disconnected number to the customers intentionally. I have mentioned your email chain below with the number which you have provided.
Can you please give me a correct number of your authorized representative from Hyderabad India only and who can be reachable.
I want it very urgently.This time please give correct number who belongs to Hyderabad India only.
NOTE: I am requesting for disconnection from 7th of feb and one month over where no action has been taken from your end. This is the final reminder.
_________________________________________________________________
Dear DEB
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
The account will be closed on receipt of CPE by the Company in workingcondition and settlement of all balance outstanding. Penalty/damages ifapplicable will be charged in the final bill towards breach of terms ofservice. In such an event including a case where the modems are deliveredby the subscriber in non-working condition the company would charge thesubscriber Rs. 1 500 per modem not returned or returned in non-workingcondition towards penalty / damages for breach of the terms of service.This is applicable for all plans.
We shall compute and intimate you within 15 days your final payableamount against above Service account. You will not be charged anyRecurring/Rental charges after the Final Bill period in which usage is seenor request for Service disconnection was registered (whichever is later). Afull month (as per Bill Period) shall be counted in case the usage/ requestis for part of the bill Period. Your Bill period is indicated on yourTikona Service Bills.
You may receive an interim Bill in this period if your bill cycle isalready due. Any recurring /rental charges after your Final Bill Period ifapplied in the Interim bill shall be waived-off.
You can contact our authorized representative Mr. Kumar at [protected] to return the CPE/Modem & other Accessories.
We thank you for giving us the privilege to serve you and we look forwardto your association with Tikona in future.
In case you have any query please write to us on < mailto:[protected]@tikona.in> [protected]@tikona.infrom your registered email id.
Regards
Customer Care
Tikona Digital Networks.