Tikona — Tikona not disconnecting the connection and sending bills every month

Address:	Mumbai City, Maharashtra, 400071
Website:	www.tikona.in

Hi,

My Tikona Used ID is :[protected].
I had paid Rs 4382 on[protected] and taken connection from Tikona of 210GB download at 4 MBPS speed. The connection was pathetic and several complaints were raised for the connection issues, for which many a times i had to wait for days for resolution.
The last bill i paid was on[protected] and Rs 1953, which makes the connection validity till 15 Jan 2016, since that was my date of taking connection. I got relocated from the address which i had taken connection from on 10th Jan 2016 and had sent them a mail asking for disconnection of the services and have not received any response from them. Even then they have been sending mails asking for money and has also generated the bill the next months i.e for Feb & March. When they take money prior to providing services, why do they need to generate bill for next months. I used the services after paying them the money till the validity of the services. They haven't completed their cancellation process for 3 months now and continued to generate bill even though I am not using their internet or not even staying in the address. They are now calling and harassing for the payment, also has been sending loads of messages asking for the payment of the services which i have not used.