[Resolved]  Tikona — tikona not disconnecting the service permanently instead harassing unnecessarily

Address:	Hyderabad, Andhra Pradesh, 500090
Website:	www.tikona.in

I had given a permanent disconnection request# 1-[protected] on 27-dec-17 for my internet services. After this date i have been receiving many calls per day from tikona customer care persuading me to stay with tikona even after making myself clear that i don't want to use tikona services anymore and i want this connection to be permanently disconnected. Tikona customer care has been harassing me since that day. I have suspended my mobile service, because of this harassment.

Recently i have received the below email from tikona customer care:

"please note, we have stopped charging you rentals for the service... If you wish to use the service anytime, you can do so. You would be charged for the services only when you use it @2paise/mb with speed of 4mbps. Please note you have a pending payable amount before stopping the rentals. Your total outstanding amount is rs. 472.27/"

After this i have sent multiple emails to customer care stating, i want a permanent disconnection not a hold on the service, i don't want to use tikona service anytime in future. But customer care has ignored all my emails and keep sending me the same note again and again "if you wish to use the service anytime, you can do so. You would be charged for the services only when you use it @2paise/mb with speed of 4mbps"

Recently, i received an sms, where tikona has started charging late payment fees on top of outstanding amount of 472.27.

My humble request to tikona senior officers is to kindly disconnect this service permanently, once i receive a permanent disconnection confirmation through email, i would immediately pay the outstanding amount of rs 472.27. This would save time for me and all the officers of tikona

Hope tikona values its reputation

Regards
Shyam sundar bhagat
Customer id [protected]