[Resolved] Tikona — Tikona refusing to disconnect internet service

Dineshkumar2622

from Bengaluru, Karnataka

Address:	560037
Website:	selfcare.tikona.in

My User ID is #[protected] used Tikona service for an year and i am quite happy with service. I shifted my house and requested to cancel service. They initially said rentals will be stopped with in a week and service will be cancelled later, as they said rental is stopped. I removed the LAN cable from the roof.

But now every day i am getting a message "Your Tikona account is charged 5paise/MB @4Mbps. Since you are using the service, we suggest you move to old plan to avoid high billing".

I contacted customer care but they are refusing to disconnect service and they say as per company policy we can only stop rental and your account will be always active.

All that i need now is to disconnect the service permanently not just stopping the rental.

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Oct 22, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

Regards,
Tikona Care

Verified Support

Oct 22, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,
Greetings from Tikona,
We have checked and found your account has been terminated as per you request.
As Full & Final Settlement has been concluded no dues are pending for your account.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.