Tikona — Tikona Service is becoming worse day by day, their so called technical team is doing nothing, only making false promises

Address:

Lucknow, Uttar Pradesh

My name is vishal srivastava, i am a tikona service user from past 2 yrs (approax), initial 1 years i was in love with the tikona service, they were providing proper speed, very good connectivity good customer care etc. After 1 year, problem start to arise in my connection, speed issues and frequent disconnections were common, but now the condition had became worse, throughout the day it had become even hard to run the internet, the net continuously disconnect, there is a huge packet loss when i do ping test, i am not getting my promised plan speed of 2Mbps. When ever i call customer or technical team, all they do is sir please wait your connection will be fine in next 48 hrs, but it never becomes fine, after calling many times they will assign a engineer. when the engineer visited my home, he said that it is a issue of access point all the access point faces other side from your home and he can do nothing, also he said that bandwidth of access point is not enough to provide connections in your area. I am calling tikona technical team from past many months, same engineer visit my home 3-4 times but he had done nothing to give any proper solution, he said that if you are facing problem then just disconnect the connection. But technical team never accept that this things are happening to me, they where saying that their networks are fine and proper and you will receive speed as per your plan, but nothing is happening. I am tired of complaining tikona technical team. please give some proper solution. user id : [protected] registered name: anuradha srivastava place: lucknow