[Resolved] Tikona — Tikona - The worst customer care support !!! Fraud !!! | |||
I have been using this Tikona $$$ for a year or so . Its a nightmare!!! Every week there will be some or other issue and it will take days to fix !!! Coming to my last incident . I started facing the network problem on 28th of FEB 2016 . On the same day I made a complained and they have informed its due to network and will be fixed with in 24 hours. Looks like someone closed the ticket after few days stating " Issue resolved " . But the issue is not resolved yet now. Today is 19th March.. and they are still facing the same " Tower issue ". So on 3rd march I gave a call, then I came to know the previous ticket is closed and issue is still persists. As usual I got the same response " Sir, your issue will be resolved in next 8/24 hours " lol . I guess they keep the customer care to just to repeat " Sir your issue will be resolved soon " !!! Unfortunately I dont have any other option than Tikona in my area! :( yea, I do keep a 3G Dongle with me so that I get connected always :) you can never trust Tikona!!! so its always better to have a backup. Again 9th March, I made a call! spoke to Rahul Chowdary . yea got the same response again. network.. will be fixed soon!!! On 16th April, I spoke with Sup Team, his name was Adithya .. He looked in to previous case and informed the issue re-occurred again !!! Though they never fixed at the first time :) My plan is 80GB for Rs.1300+ They gave me waiver of just Rs.400 for 15 days. the billing cycle for me is from 16th to 15th .. This really sucks !!! they have the network issue and I still have to pay the money !!! Customer ID : [protected] 28feb - 1-[protected] - closed 3rd March[protected] . 9th -- 1-[protected] - Rahul Chowdary 16 th - Spoke to Adithya from supervisor team, he informed the issue reappered again. 19th -Made a call -- Issue is still persists .. Hope some other network provider will come to my area soon .. so that I can escape from you guys!!! Was this information helpful? | |||
Mar 19, 2016 Complaint marked as Resolved The issue is not resolved and I don't know why Tikona Marked my complaint as "Resovled" This is why I call tikona got a worst customer support!!!
Tikona,
Can you tell me what steps you have done to resolve the issue ? Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Can someone from Tikona please tell me when this will be resolved ?
Reply
Today is 29th March, Its been a month !!! My first complaint was registered on 28th Feb and the issue still persist . No action was performed by Tikona team to resolve the issue ... The only thing they say is " with in 24 hours your issue will be resolved "
Tikona Team,
You guys have any plan to resolve the issue ?
Customer ID : [protected]
28feb - 1-[protected] - closed
3rd March[protected] .
9th -- 1-[protected] - Rahul Chowdary
16 th - Spoke to Adithya from supervisor team, he informed the issue reappered again.
29th March -- 1-[protected] - Spoke to Nikhil
Tikona Team,
You guys have any plan to resolve the issue ?
Customer ID : [protected]
28feb - 1-[protected] - closed
3rd March[protected] .
9th -- 1-[protected] - Rahul Chowdary
16 th - Spoke to Adithya from supervisor team, he informed the issue reappered again.
29th March -- 1-[protected] - Spoke to Nikhil
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078