[Resolved]  Tikona — Tikona threatening calls and taken away amount after disconnection

Address:

New Delhi, Delhi

My billing period occurs 15 of every month..on 14 of april at 1.30 pm i had make a call to terminate the connection..the representative first tried to convince me to not terminate the connection..n repeatedly and unnecessary tried to engage me upto half an hour...and at sharp 12 am he told me sir actually your billing period extends because its 15 of april now..and you have to pay the bill of this month also irrespective whether you terminate the connection now or after one month..i was helpless and as i have to shift my home i dint say anything n put down the phone saying i want termination. .. After continuous calling no one came to home gor picking up device. ...as i have to move to new location i want internet there also. .so i again called ok to transfer my connection. .on the very next day a representative came and inspect the new location. .but he found the network strength unsatisfied. ..so he suggested to terminate and switch to other broadband services...i again called called to terminate the connection...on the very same day same representative came and taken away my device. .but dint give me any receipt..he told menm just downstairs and ll give you the receipt within an hour... I called him again and again..he dint picked my phone. .and i have also paid the bill amount for that month also that i hvent used..the story was almost over.. Today after 4 month..a lawyer called me and threatened me that you have not paid certain amount of bill of tikona..company is filing a case against you...i was totally forgot my payments..without listening to anything she told me in half an hour u have to present in the court etc etc..he gives me certain link and told me to payment amount of rs 1500...i did that payment also...as i was in offfce cant think anymore because was busy... After doing payment and coming home i logged on to tikona account old one..and my payment was upto date..they charged me rs 1500 extra by threatening me...and after calling customer care they are saying comany will not refund anything even they got extra..they told me u have not returned the device thats why dis is charged..but their representative already taken up my device and today he is also willin but not giving any receipt...customer care is saying may be u have submitted the device but this thing doesn't updated in system...so we will not help u and not give ur extra amount that u have paid..i have full proof of all the call recordings ...if they are not gonna refund my amount. .m gonna file a case against the company...