[Resolved]  Tikona — tikona tikona - harassment of consumers

Address:

122015

This complain is in reference to my previous complaint, that was marked as resolved by unknown reason, however, this problem is still persisting. To follow up my previous complaint, please access the page from the links as provided: https://www.consumercomplaints.intikona-tikona-harassment-of-consumers-c1603158

This complaint has not been resolved by the respected company till date. They are asking me to pay the amount for the services i haven't used and requested them for several times, both via mail and calls to terminate the services before such period.

I shared the proof of the mail, that i sent to them requesting the termination of services by 25th jan 2017, but they didn't consider my request mail. Reason for not considering my mail from tikona department is, they have registered the wrong email of mine, despite giving them my email address in writing.

I even called them for several times, before 25th jan 2017, requesting them to terminate their services, but they didn't listen and processed my request.

I made the payment in advance to tikon for the subscription period that was to be ended as on 25th jan 2017. I called their customer care departments for at least 10-15 times, requesting them to terminate their services and collect their device, installed on my premises.

They never responded to my request in regard to such termination. I left that premises as on 29th jan 2017, but i also stopped using their services from 26th jan-17 and called their customer care department, that despite my several reminders, how dare they continued their services and didn't terminate my tikona account.

They replied that they are very sorry and services will be terminated by them automatically and i will not be charged for such services that they continued after 25th jan 2017.

But now they are asking me to pay for the services they continued after 26th jan 2017, which i didn't use. They are giving me an explanation of the reason for not suspending my tikona account that they have registered a different email id in my tikona account, so their system rejected my request mail for suspension.

Then why didn't they considered my several call requests of terminating my tikona account? Why should anybody will pay for the mistake done by the company itself?

They have continued harassing me and are now asking me to pay for the device that they installed on my premises, but failed to collect the device during the period i requested them to terminate and collect their devices.

Why should i pay them even a single buck? I am still feeling like being cheated for the money that i paid them in advance at the time of installation, as the services provided during such period was very poor.

I have requested them for 10-15 times for the termination of the services by 25th january 2017 or before. It's not the consumer's mistake but the company's itself if they continued their services after 25th january 2017.