[Resolved]  Tikona — tikona user id: [protected] - amount billed after opted for disconnection

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With respect to subject mentioned, i was using m/s tikona broadband connection and after usage of 3 month i opted for disconnection and with this regard wrote e-mail to tikona customer care dated[protected] and there was no response to my mail. So i spoke to customer care dated: 08/april/2019 (Request number 1-[protected]) and opted for immediate disconnection and stopped using the internet from[protected] itself.

Even though i opted for disconnection and stopped using the internet service, still tikona continued to provide service on their own and end of the month sent bill for entire month, even though not used the service. When i wrote mail in this regard why for entire month is charged, there was no answers to my questions but repeatedly i asked to pay bill for entire month through mail and messages and also through phone calls by automatic machine.

Whenever i spoke to tikona customer care there was inconsistent in their approach with regard to disconnection. One person said 10 days for disconnection on 8th april then after 3 days one lady called and said another 10 days for disconnection and further to that no one called but on 22nd apr i have received mail with one month bill of rs 566.4/-rs then when i called customer care and questioned the event occurred from 5th apri to 22nd april he said it will take 7 to 15 days but when i said i won't be paying the amount anything after 8th april he was in disagreement and disconnected. Then in 5 minutes someone called and said immediately he will disconnect and with regard to amount customer care will take care and disconnected after 5 minutes. And every day 3 to 5 times there used to be call from tikona automatic machine during office hours which was totally disturbance to my work.

One month bill is rs 566.4/
Actual usage: 1 month bill is equal to 566.4/- rs, divided by 1 month is equal to 566.4 / 30 = 18.88/- rs. So from 26th mar to 8th april 2019 i. E 13 days, so 18.88*13=245.44/-rs. So 245.44/- rs paid through online. (Reference number: [protected]tpc[protected] date:[protected] & time 8:40pm)
Based on calculation for 13 days usage i have paid the above said amount.
Now tikona is asking me to pay rs 305/-, and they are threatening me, if not paid they will take legal action.

Paying rs 305/- is not the question, always i can pay the same.,
Question is that m/s tikona has cheated here by not disconnecting the internet service and billed for the entire month which i have not used.

I request you to take action as appropriate, so that tikona will not cheat any other customer.

Thanks & regards
Tikona user id: [protected]