Tikona — Tikona worst boardband ever | |||
hi, I am having my 2 mbps plan and was working fine but now its getting 700kbps and much lesses. but the strange thing is my sister's home is beside me with same plan having full 2mbps speed working fine. and we are on same device of tikona .. still her net is having 2mbps and mine having 700kbps which i m paying and took 2mpbs plan.I already called 5-10 times to customer care.. all same pattern no resolution.. restart things and that.. etc. bla bla.. when engineer came to my home, he also saw the problem doing login with both ids of her and mine on my laptop.. her id getting 2mbps and mine is 700kbps.. so he called ahemdabad main office and whats the reply said =======> [b][color=#800000]" Tell the customer to change the ISP, there is no solution for this . so to change from tikona to other ISP..."[/color][/b].So Engineer told me to change from tikona to any other ISP.. SEE WROSE SERVICE EVER... THEY DON'T EVEN CARE ABOUT THE CUSTOMER NOR THE SERVICE... NEVER GOING TO BUY IT AGAIN NOR GOING TO PAY. I[censored] CAN'T MAINTAIN CUSTOMER'S SERVICE THEN GO TO HELL AND DON'T EAT THEIR MONEY LIES OF SPEED, UNLIMITED ETC.. BLA BLA.. ALL IS WASTE AND WASTE NOTHING ELSE...ALREADY TALKED TO 4 SUPERVISORS, THEY ALL ARE SAME CRAP. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Subscriber,
This is a gentle reminder to follow-up on your concern listed on Aug 31, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE0051 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Aug 31, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE0051 in the subject line.
Regards,
Tikona Care
ya waiting for getting it fixed.. bcz still 4 days gone.. i m using it at 700kbps.
ok speed seems to be back now but another problem came now.. having low signal which was my last past problem so let me tell whole history whats happened.
When i took a new connection from tikona broadband.
the demo was fast and after that my speed was 2mbps perfectly..
after 8 months suddenly alot of lost of connection came and lost of signals.
so i complain them. i almost complain about 20-25 times daily day and night i was at customer care talking.
After they gone so much they told same thing, nothing can't be done with signal problem, there is no solution. I asked them why also i told that if you want you can keep ur main device on my building so i can get speed.
so here is what they said to me : " To put a main device, they will need 15 more connections to my area side else nothing can't be done. use as it is or choose another ISP. "
so this is what tikona doing.. if the feasibility to my area was not there then why u given me the connection u can say no to me directly ... you given me and my sister connection to tikona and now you are telling the problem can't be solved "
and where i can do ur sales job bring customers for u ?? ...
its your responsibility to have a good signal strength over any customer home or don't give them as simple as it is. but after taking connection and you tell me that its can't be possible then why did u open ur service ?? i[censored] can't even bare to give us a good service ?? "
so i don't know but i m going to tell you to solve my problem of signal, do whatever you want to do, put new device or align my device... do whatever you can but i need it running smoothly bcz now speed is coming then signal loss is going on..
so i m going to sticky with you only but i want my problem solved within 24 hrs.
I am having very low signal thats what engineer said and told me that from Ahmadabad, they told me to cancel my connection without my permission and also no solution..
so i request here tikona to make it solve it now. waiting for reply..
I have already mail you my details.. so tell me know are you ready to fix it or not ?
When i took a new connection from tikona broadband.
the demo was fast and after that my speed was 2mbps perfectly..
after 8 months suddenly alot of lost of connection came and lost of signals.
so i complain them. i almost complain about 20-25 times daily day and night i was at customer care talking.
After they gone so much they told same thing, nothing can't be done with signal problem, there is no solution. I asked them why also i told that if you want you can keep ur main device on my building so i can get speed.
so here is what they said to me : " To put a main device, they will need 15 more connections to my area side else nothing can't be done. use as it is or choose another ISP. "
so this is what tikona doing.. if the feasibility to my area was not there then why u given me the connection u can say no to me directly ... you given me and my sister connection to tikona and now you are telling the problem can't be solved "
and where i can do ur sales job bring customers for u ?? ...
its your responsibility to have a good signal strength over any customer home or don't give them as simple as it is. but after taking connection and you tell me that its can't be possible then why did u open ur service ?? i[censored] can't even bare to give us a good service ?? "
so i don't know but i m going to tell you to solve my problem of signal, do whatever you want to do, put new device or align my device... do whatever you can but i need it running smoothly bcz now speed is coming then signal loss is going on..
so i m going to sticky with you only but i want my problem solved within 24 hrs.
I am having very low signal thats what engineer said and told me that from Ahmadabad, they told me to cancel my connection without my permission and also no solution..
so i request here tikona to make it solve it now. waiting for reply..
I have already mail you my details.. so tell me know are you ready to fix it or not ?
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE0051 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care