[Resolved]  Tikona — tikona - worst internet service provider

Address:

Freakout Gaming Zone, Gopalan Arcade Mall, 3rd Floor Shop No T-2b Rajarajeshwarinagar, Mysore Road Bangalore 560098 Karnataka INDIA, Bangalore, Karnataka, 560098

FREAKOUT GAMING ZONE
Bangalore

1. User id:- [protected]
2. Registered contact number:- [protected]

Ticket number from || 1-[protected] || Wed, 16 May 2018, 15:48
Ticket number to || 1-[protected] || 16 June 2019 at 12:19

More than 1 Year of my business with Tikona Enterprises

Mail ID : blr.[protected]@tikona.co.in
M: +91-[protected]/[protected]
Tikona Infinet Private Limited
# 163, 1st Floor, Amarjyothi Layout,
Intermediate Ring Road,
Bangalore-560071.

76 Times there was email communication and more than 1000 phone calls to resolve the issue of internet

This is business account and i am charged Rs 3540/month for such unprofessional service

3540x11 months = Rs 38940 +10000 Installation charges (Paid for nothing) kept on false promising the issue will get resolved permanently but nothing happened until now

This is unfortunate that Tikona has dominated here inside the premises and i do not have any other Internet service provider to provide service inside the Mall office

I am raising this complaint about Tikona company to sue them from business and give compensation on the harassment given to me for all these days

I have already spent 1 year running behind them for resolution, Every time they have one or the other reasons to avoid circumstances and demand money

Photos attached is the proof to show the number of escalations and tickets raised to resolve the issue

But issue still continues... I am totally fed-up with Tikona hence seeking help from Consumer court to see if i can get the permanent resolution

I wish to get my money returned before i could disconnect the service completely

I do not trust in permanent resolution from Tikona since i have already spoken to top heads from Tikona already, Nothing happens apart from false promise

Contacts i made was as below

[protected] ( Considered to be GM as per the tech given advise) unhelpful, issue became more worsen after speaking to this guy)
[protected]
[protected]
[protected]
[protected]
[protected]

My request is to compensate on the money for the harassment given by Tikona
Compensate on the money taken for those number of days i didn't have the service