Tikona — tikona worst service and very bad internet speed

Address:

Bangalore, Karnataka

Dear Sir/Madam, Following the detailed mail which I have sent to Tikona 3 days back, till now no reply. They have worst service issues. (Dear Sir/Madam, This mail is regarding my two tikona connection of following details: User ID: [protected] [protected] BAN:[protected] Plan: 1100 1100 Name: Deepak V Punam During November 2014, i came to know about tikona, after which I spoke to your executive. Bit impressed about speed and tariff, planned to take connection to my convention hall in kengeri, Punam Mahal Convention hall. Within few days took two connection in span of 20-30 days. I even promised the executive to give nearly 25 connections, as we have two apartments in that area, i.e. Punam Parijatha(25 flats) and Punam Mandara(50 flats) and moreover in that locality there is more than 1000 flats and no other service provider is there apart from BSNL. So i had told to marketing team to give good service and you can grab easy 200-300 connection within 2 or 3 months, but there was no efforts from the team. Speaking about my connection, initial few days there was speed and it started depreciating drastically, many a times called the marketing executive they used to fix, but this started to be very regular, than i thought of to complain customer care, but none of the time i got the call, only IVR used to speak. Apart from this for bill payment I used to get 15-20 IVR calls per day in different numbers, me being active in diversified business, will be in meeting and it was an harassment for me. Than in 06/04/2015, after persistently sat for 1 hour got call connected to executive where i requested for cancellation stating all above complains( complain no:1-[protected]). Than the executive made an attempt to convenience me and requested me for continuing connection, promising to send engineer within 24 hours of time and also to stop all IVR calls for my mobile. Worst part is nothing happened as per promise. Engineer called after 15 days and IVR calls continued and bugged my life to core. Than in 05/05/2015 I requested for cancellation( complaint no: 1-[protected]), which was finally processed. Recently executive came and has taken modem. After this long story, I want to clarify few things, I[censored] can check my total usage it has not crossed even one GB for 6 months, that does not mean I have not used rather it was not working. My first complain on 06/04/2015 was not answered as per promise, but my bill is calculated till may 2015 end. what happened to my initial deposit paid? So to summarize, I have paid nearly Rs.12000 till now and got demand notice of another Rs.5000 from both connection for using total of one GB of data. I am ready to pay outstanding amount for both mentioned connection, but I want Justification for all my above problems and mental stress happened during this process in written. Also I request executive of legal cell to contact me over phone([protected]) where we can have discussion regarding this case. I am not escaping from doing payment, I am ready to do the payment provided all my questions are answered in proper manner. )