[Resolved] Tikona — Unable to provide assured service

Shrikant Mahalle

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411006

My customer ID is - [protected]. In the initial days(2-3 days) speed was good but after that started facing connectivity issue.
I tried connecting with your advance technical team representative but they were unable to resolve the issue and surprisingly marked my complaint as resolved.
Also, your technical engineer who visited to resolve my complaint assured me that he will resolve it in one week since the problem was due to lots of clients connecting to one server/receiver. Now, its been almost a month that TIKONA broadband failed to provide assured service.
Today, I tried to connect with customer care but didn't got any respond from team.
Request you to look into the issue .

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Aug 26, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Tikona Digital Networks Customer Care's response Dear Shrikant,

Greetings from Tikona.

Please be assured that your concern listed July 2, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Verified Support

Jul 11, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Mahalle,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care