Tikona — Unaccountable Bill & Bills without any details mentioned

tushard79

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I Mr. Tushar P Dalal (Tikona User ID : [protected]) had changed my plan in Dec '14 from postpaid to prepaid plan & had cleared all the bill amount as suggested by Customer Care Executive inclusive of one month's advanced bill amount for prepaid plan. But Jan '14 month's bill came with dues of Rs.260 /- when I tried to understand the reason from Customer Care I am always getting a answer that concerned department will call you back whereas till date I have never got clarification about the same. The bill which Tikona Networks are providing from almost last 1 year doesn't contain clear details on the amount of excess data used, plan details, charges applied on excess data used.Even the charges in the bill are not very clear to understand. I am receiving harassing calls on daily basis from Tikona customer care regarding the due bill amount, but whenever I ask for the clarification on it none of the Customer Care Representatives are unable to provide the requested details. I have also tried to communicate through mails but all efforts in vain.

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Tikona Digital Networks customer support has been notified about the posted complaint.

Apr 03, 2015

Updated by tushard79 I Mr. Tushar P Dalal (Tikona User ID : [protected]) had changed my plan in Dec '14 from postpaid to prepaid plan & had cleared all the bill amount as suggested by Customer Care Executive inclusive of one month's advanced bill amount for prepaid plan.
But Jan '15 month's bill came with dues of Rs.260 /- when I tried to understand the reason from Customer Care I am always getting a answer that concerned department will call you back whereas till date I have never got clarification about the same.
The bill which Tikona Networks are providing from almost last 1 year doesn't contain clear details on the amount of excess data used, plan details, charges applied on excess data used.Even the charges in the bill are not very clear to understand.

I am receiving harassing calls on daily basis from Tikona customer care regarding the due bill amount, but whenever I ask for the clarification on it none of the Customer Care Representatives are unable to provide the requested details.

I have also tried to communicate through mails but all efforts in vain.