[Resolved] Tikona — unauthorized charges and mental harassment | |||
Tikona id - [protected] I had requested tikona to disconnect my connection on 12th feb, 2017. The request was registered and number shared with me. Also confirmed that my id will be disconnected on coming bill cycle date and no further payments required. Still they generate the bill and when i called customer care the reason was, sir your are still using connection hence we have not disconnected. Who gave them writes to decide i am using the connection or not god knows about it. Then multiple times i asked them to close the connection but they did not and provided me different reasons each time like your bill is due for one of the month in previous year, you have used the service so you need to pay the bill etc... Even the senior persons from tikona were not supporting and talked like criminal groups. Now they started threatening again saying a legal case has been register and your documents will be blocked. Tikona is the worst company i have seen ever, no customer support at all. I am going to file the consumer complaint for this. Was this information helpful? | |||
Apr 4, 2018 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Feb 20, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. Verified Support Feb 27, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I requested my account terminations in Feb 2017. Can you please confirm when tikona has been terminated my account?
I totally got frustrated with all the calls and hence I made the payment which was loaded by tikona considering I am doing charity and donating some amount.