Comments
I contacted your Customer service again on 22nd Jan, 2016 and they told me I will receive the call in next 24 hours for the disconnection and provided the reference id - 1-[protected]. After few hours, I receive the call from you and it was automated line and as per that I will be connected to someone but put my call on hold and then they disconnected the phone. When I called again they told me server is down and call after 2 hours and when I called after two hours and told them to close the connection then suddenly rep told me we just received an update that system is down for next 4 hours. I called again and spoke with Pallav(one of your rep) and he told me that rental has been stopped and I will not be charged any plan fee effective from now and provide the reference id: 1-[protected]. When I asked to remove the device installed at my roof, he informed that they don't need the device and I will not be charged for this device. I just want to get this service closed. I have removed the wires and please make sure that I will not receive any bill from you.
I contacted your Customer service again on 22nd Jan, 2016 and they told me I will receive the call in next 24 hours for the disconnection and provided the reference id - 1-[protected]. After few hours, I receive the call from you and it was automated line and as per that I will be connected to someone but put my call on hold and then they disconnected the phone. When I called again they told me server is down and call after 2 hours and when I called after two hours and told them to close the connection then suddenly rep told me we just received an update that system is down for next 4 hours. I called again and spoke with Pallav(one of your rep) and he told me that rental has been stopped and I will not be charged any plan fee effective from now and provide the reference id: 1-[protected]. When I asked to remove the device installed at my roof, he informed that they don't need the device and I will not be charged for this device. I just want to get this service closed. I have removed the wires and please make sure that I will not receive any bill from you.
Dear Mr. Gupta,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Hi,
I am still receiving calls from Tikona customer services team and they are forcing me to keep the connection and not disconnecting it. Moreover, they said we will not remove the device from your premises. It's mental harassment. Please expedite the process and close the services completely.
I am still receiving calls from Tikona customer services team and they are forcing me to keep the connection and not disconnecting it. Moreover, they said we will not remove the device from your premises. It's mental harassment. Please expedite the process and close the services completely.
Hi,
I got the bill today for recurring charges for next month however, I've stopped using your services after your assurance month ago. I don't know why you guys sending me the bill when I am not using the services and disconnection request is in process. It's a harassment and forcing me to take the legal step against you, . Solve it ASAP.
I got the bill today for recurring charges for next month however, I've stopped using your services after your assurance month ago. I don't know why you guys sending me the bill when I am not using the services and disconnection request is in process. It's a harassment and forcing me to take the legal step against you, . Solve it ASAP.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jan 21, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care