Tikona — Unethical behavior (Never choose it)

Address:	New Delhi, Delhi, 110065
Website:	www.tikona.in

Dear Concern,

I have been using tikona since December, and from the very first day i am getting various issue regarding network connectivity. from last one week, i was not able to connect to internet so i followed the procedure and called their technical support and each and every time i have to wait 15 to 20 minutes to connect with them and when i asked about the resolution they said don't worry sir it will take only 8 hours to resolve your issue. i called day and night but every time they gave the same explanation then i forced them to resolve the issue on sunday morning then they send a engineer to resolve the problem and every tikona customer knows that what kind of engineer they send. tikona engineer took 4 hours and at the end he just move direction of tikona box to another tower and said "it is network problem at our end" and from that day i am able to connect to the internet but the internet bandwidth 300 to 700 kbps and my plan is of 4mbps. i called again to the technical care and after various call they said their is a network issue which we can not say that how much time it will going to take means i am already paid the money for three months and they are not able to tell me that how many days it will take.So kindly concern below point.
1. If i already paid you the money then i have the right to get better service and resolution on time.
2. I do not choose tikona to increase headache if you are not able to provide the service well then close the company and do not cheat the customers as customers are paying money according to the bill cycle however you are able to provide service or not.
3. Increase your technical support team and please reassess your engineers that you send to our home.


we have to take action on these companies as they are not getting serious about any concern.

Thanks
Shubbham Birthare
Id : [protected]