Tikona — Unethical behaviour and not agreeing to cancel the connection for two months. | |||||
My Tikona User ID is as [protected]. I had put in a Request for Cancellation From September 19, 2015. Tikona has Not Replied Back with any Update. They keep sending Bills even after I have put in a Request. Snippet of the e-mail Binoy Jacob Thomas Sep 19 to customercare, j.nair Hi Tikona, This is regards with your connection that i have subscribed to. The connection number is [protected]. I want to dis-connect this service as it is highly Un-reliable and is not satisfactory. I tried to call you'll on the numbers mentioned in your website but it asks me to hold for 5 minutes and then I get dis-connected. I need this subscription to be cancelled immediately and no further bills to be active on this subscription. Kindly contact me as soon as possible so that i do not have to move to the consumer court. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. Nov 10, 2015 Updated by Binoy Jacob Thomas I spoke to Sachin Patel from Tikona. He confirmed that the Request is Pending from September 19th 2015. Please Update me as to why I am Getting Bills for a Service that I have asked for dis-connection. Why is this not getting disconnected. | |||||
 3 Comments | |||||
Comments
One of the most Irresponsible Private Firm.
Reply
Dear Mr. Thomas,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated due to non payment.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated due to non payment.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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