Tikona — Unethical behaviour from support

Address:

Ahmedabad, Gujarat

Hi there, I booked tikona and paid for 3-4 months advance at the time of installation so that the installation gets free. The installation was done on 1st June, 2015. I was facing speed issues and tikona wasn't delivering what it promised. I even contacted support for the issue and they send me an engineer to resolve the same but unfortunately it wasn't been resolved and then the connection was of no use to me. Hence, I called support again to terminate my services and get me my refunds. Once again support asked me to let engineer resolve the issue. I was clear that it wont be resolved but for their sake i agreed and again it wasn't resolved. The engineer told me that it wont be possible and ask support to terminate and refund. Though I was facing this issue from the beginning, this all process of rectifying took 3 weeks then also i agreed to pay for 3 weeks and ask support to deduct the same from my 3-4 months advance and send me the rest of my money. The complaint was booked on 24th June, 2015. After all these hassles still company didn't acted and haven't took any steps for the same. I am still waiting for my refunds and to add cherry to the dish, Company didn't terminated my account and after completion of my advanced period, I am charged with a bill of 919.35. Instead of processing my refunds, company is now charging me for the internet i never used! I am getting messages and calls from tikona everyday about 5 times now for bill payment. Please sort this for me and send me my refunds. My tikona id: [protected] Dhaval Jani