Tikona — Unjustified Service

21-April-2020.

Hi Team,

I have updated my plan from 10 mbps to 60 mbps and made payment for the same however I am still getting the old speed.

Regard
Umesh Yadav

14 -May-2020

Umesh Yadav

Thu, May 14, 3:02 PM

to me, til.[protected]@tikona.in, prakash.[protected]@tikona.in

Hi Team,

Its really disappointing and frustrating that dispite of be a tenure & premium customer how have a long relationship with a good payment history.

Appropriate services and response are not received. Please let me know what is the latest update on my plan change request in which I have request 60 MBPS and 1000 GB per month for which payment is already submitted on 18th April.

Apart from this a escalating matrix should be on my tikona app and website as cc CEO in very first mail is not good, however customer is bound to do it in absence of escalating matrix.

A prompt action will lead to continue customer relation from my side.

Thanks,
Umesh Yadav

15-May-2020 Response

Customercare

Fri, May 15, 11:43 AM

to me

Dear Mr. UMESH YADAV,

Greetings from Tikona.

This is with reference to your email regarding service issue with Tikona Wi-Bro account.

Please note the following:

· As per your placed complaint, we wish to inform you that due to the ongoing lockdown we have limited staff working on field as well as customer care, you may find delay in attending your complaint. However, we ensure that your placed complaint will be attended within 24 to 48 hrs. We therefore seek your co-operation.

· You can also download My Tikona App and manage your Tikona account at your fingertips in the most convenient way! To experience the following features download My Tikona App @ https://goo.gl/Q1L7jh

We appreciate your patience and kind support.

Regards,
Tikona Care.

15-May-2020 Acknowledgement

prakash.bajpai, til.appellate, Customercare

Thanks for your mail hope service will be updated as soon as possible
Regards
Umesh

Communication from 21- May-2020 to till date.

Tikona Infinet Private Ltd. [protected]@tikona.net via pbh04tkportal.tikona.in

Thu, May 21, 9:41 PM (10 days ago)

to me

This is a system generated Email, please do not reply to this mail.
Dear UMESH YADAV,
With reference to your request regarding tariff plan change for your Tikona secured wireless broadband User ID [protected], we have changed plan to TURBO_H2_C2 w.e.f 21/05/20.
Login to 'My Tikona' App for further information on plan details under 'Account Information' option.
We request you to make payment Rs -1327.54 immediately to avoid further inconvenience. Tax/GST if applicable will be charged in subsequent bill. Ignore if already paid.
Manage your Tikona account at your fingertips in the most convenient way! Download My Tikona App https://goo.gl/Q1L7jh and experience the following features in My Tikona App.

Data Usage: Check Data (GB) usage, Data Balance.
Quick Bill Pay: Pay outstanding bills or Recharge using Net banking, Wallet, Cash cards, Credit card or Debit card.
Complaint/Service Request: Instantly register Connectivity & Slow speed complaint. No need to call.
My request: Get status of complaints/requests raised if it's in progress status.
Plan Change: Search Tariff Plan based on your usage & speed. You can request for change of plan.
Service Request: Request for 'Home cash Pickup' or 'Relocation' of address.
Update Profile: Change Registered Mobile Number & e-mail I

We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries.
Regards,
Tikona Care

Umesh Yadav

Sat, May 23, 10:37 AM (8 days ago)

to Customercare

Hi Team

This is regarding
Tikona Service Reference number 1-[protected]
I have received call from engineer and according to him my plan cannot be change due to technical issues. So he will cancel the upgrade request. Please let me know when the amount paid by me will be refunded. Total amount paid by me is 5123.

Its really disappointing that would request you to process refund.

Regards
Umesh
[protected]
Sent from Outlook Mobile

Umesh Yadav

9:20 PM (10 minutes ago)

to til.appellate, prakash.bajpai, Customercare

Hi Sir,

I feel extremely sorry for you, and your business of tikona internet service that you are running this business with such an inefficient and idot bunch of people in your group who are ruining the reputation of the organization . Although I am an old satisfied customer but now I am also feeling frustrated with the service your company has provided me from 18th of April till now. Despite payment in advance this is no appropriate answer or service been provided. Now I am so frustrated that I want to get rid of all this bullsit. Please let me know when i will get my refund.
Nobody is taking responsibility as per engineer plan cannot be updated so refund will be processed and customer care is not giving any response.

Regards,
Umesh Yadav
[protected]
Mobile no [protected]