[Resolved]  Tikona — Unnecessary bills even after deactivation from services

Address:	Mumbai City, Maharashtra, 400072
Website:	[email protected]

I had sent an email on the 5th of oct 2016 to disconnect and discontinue my tikona internet service having user id: [protected] with immediate effect as my billing renewal date is 7th of oct and also i hadn't used their internet service post 3rd oct 2016.
Request no 1-[protected]

I had also mentioned to please donot renew on 7th oct 2016 as i will not entertain any extra amount on the bill other from 7th of october 2016.

To my surprise i still recd a bill for the same. I sent number of emails post taht on the same trail mail. I also called twice to the customer support on their toll free number.

I spoke to tikona customer support rep miss. Subhalakshmi on 13th oct and she confirmed i will be liable to pay only the amount upto 6th oct and she also confirmed i hadn't used the net since 3rd oct.

On 22nd oct when i recs another sms stating my bill is overdue i got furious.

I spoke to the below tikona rep immediately on the 22nd oct.
Rep. Name: ali sayed
Call ref no: 1-[protected]

Mr. Ali sayed had confirmed that i will not be liable to pay the amount of rs. 455.02/- of the bill amount which was wrongly charged.

Now i am recv a bill which increased from rs. 455 to rs. 485.34.