| Address: | 411027 |
| Website: | tikona.in |
Tikona user ID [protected]
Raised request for disconnection on 29-Jun-2016.
Bill cycle 26 every month.
1) They only accepted cancellation request after i escalated. It took 3 request to accept cancel request.
2) At the time of cancellation and before cancellation, Tikona executives confirmed me that "post billing cycle if you disconnect, only the days internet used will be billed", so in my case it 3 days i used post bill cycle. however bill is charged for 9 days post bill cycle. 6 days billed unnecessary.
3)As i raised concern now executive(KAMINI NAIR 4373, Mumbai) says reverse, they will not do anything once bill generated. And calls will not be stopped. She is not ready to listen anything, When i say its yoyur executive whoi provided information on billing, She started asking me NAME of EXECUTIVE who told me, " I asked them to check voice recording of calls and go thru requests i raised, But she only keep saying, You have to pay bill It, and calls wont get stopped.
This indicates how is tikona system and their executives.They do not listen.
They do not go back and check even complains and try to solve it. Simply they want money.
Service was not workign for 3 days before connection canceled.
Previous executive says you will get weaver of it in final bill.
Instead of wwaver they put 6 days more charges.
Very POOR experience. Very POOR people. Very bad company Tikona,
Guys do not go for it.if you go You will have to suffer a lot. They simply behaves like machine, do not listen once you ask for cancellation.
VERY BAD SERVICE.
Going lodge police complain if Tikona will not stop unnecessary calls.
Was this information helpful?
Post your Comment