[Resolved]  Tikona — Unnecessary delay - disconnection of Broadband Services

Address:

Chennai, Tamil Nadu, 600117

I am Jahangir Khan, Tikona customer since 2 years (user ID [protected]). I requested discontinuation of Tikona connection on 14 March 2017 due to my own reasons. I do believe that I have right to discontinue the connection at my will. Tikona customer support called and persuaded me to keep the account or transfer to anyone known to me. However, I informed my inability to do. I was told request for disconnection has been made in the system and can expect confirmation call soon.

Later, I started getting reminders to pay advance amount in spite of making request to discontinue the connection. I paid Rs. 977.50 on 22 towards advance payment as reminders continued and I did not want to be a defaulter.

Request for disconnection of Tikona Broadband was made on 14th and Tikona failed to initiate deactivation process immediately. It should not take more than 3 days to deactivate connection but even after 15 days no action has been taken. I am afraid I may be charged for lax in their service.

On 23rd March received call from customer care with the same old subject, keep the connection or transfer to any of your friends. When I asked about my request for disconnection I was informed it is in progressed. When I insisted to know why it has not been disconnected in spite of making request on 14th March, was told the connection will be discontinued at the end of the billing cycle. Customer has right to get disconnected with immediate effect and I was expecting to exercise that right.

I am forced to think Tikona is trying to indulge in unfair trade practice by prolonging the process so that deactivation can be done at the end of next billing cycle. I am aware Tikona can collect payment only on prorate basis and has to refund the excess amount. Since I used only 10 GB, charges can be collected only for 10 GB and the balance should be returned if Tikona follows any business ethics.