[Resolved]  Tikona — Unprofessional service - sending bills without providing services

Address:

Bangalore, Karnataka

Hi Tikona team,

Its been for past 6 months i am victim of your services and poor ethics. I have raised disconnect request in December 2014. My id is [protected]. It took 3 months for you to disconnect and repeatedly you ask me to pay bill without services. If i call customer care i get messages that you will contact me. Neither you contact me nor you pick up our calls. I have written atleast 10-15 emails even to J Nair mentioning about the kind of support and torture we are having with disconnection and closure of the account. Lastly i mentioned that i cant pay the bill as i did not avail the service. your technician did visit in December 2014 and mentioned that signal is not coming due to building obstruction in the area. How can you charge me with bill without services. Post to that i get threatening calls, after that you moved the file to legal colls (some legal agency) telling that you will file a case. Today i received a call from one lady telling that she is government lawyer. Guys, if you are behind INR 1200/- i could have donated that but the way you are treating this entire part is very frustrating. A reason why i am not happy with all the services and interactions i had with your team. Also if i write an email from registrered email id i get a response mentioning that it is not registered email id. How can you respond that way, then why are you sending bills and billing information and notices to that email id. Always you send an email that you tried reaching us and we never lifted the phone. This is completely unacceptable and unprofessional. Someone from your team asked to surrender the tikona box, we asked him to come and pick it up. No one ever turned up till date to pick up tikona box.

if you cant mangage the services and operations then why are you operating? what is promise of service to customer when we took the connection. Now someone calls us and told that they will stop our bank account, passport, drivers license and credit cards. How dare you can speak to us like that. Also did you send a single hard copy notice to us regarding the issue.

if you really want to be in court, i am happy to come with all hard evidences i had. Not only me, lot of others in my area had similar issues and disconnected the services.

Remember, you cant threaten customers and trouble them. This is not good for your company.

Always try to see ways to resolve the complaints, atleast respond to customer. i am unsure what are you going to achieve by threatening customers with bills where services are not availed.

Please look into this matter and close any related dispute immediately.