[Resolved] Tikona — Unreliable Service

BalaMurugan R A

from Chennai, Tamil Nadu

Address:	600117
Website:	tikona.in

I purchased Tikona Service on 11/11 and ever since, I am facing frequent disconnections. Everytime, the customer support promised that the problem would be resolved in 24 hours and nothing happens and they are refusing to refund the money. Tikona is scam, Take money in advance and force you to have a bad service. I have recorded the conversations. Request number 1-[protected].
Their service team is trained well to repeat the below,
"This is my problem", "200% I guarantee that the issue would be resolved in 24 hours", Advance Technical team is looking into this issue and resolution is in 24 hours.

Irrespective of my multiple request, TIKONA fails to refund my money.

I need to cancel my service and get my money back.

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Dec 24, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.
Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care

Verified Support

Nov 21, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care